MORE REASONS FOR A FAILURE TO CONNECT SITUATION:
The most common reasons for not being able to log on are weather or daylight
or some other user is logged on....campers who are logged in but inactive
gum up the works. Using the wrong username or password would also be very
high on the list. Some servers will drop the connection after several
minutes of inactivity -- so keep your exposures under 10 minutes.
If it starts to precipitate
while someone is on, the roof will close...and since precip is a major
source of activity here we will not be able to put an immediate notice on
the sign on page. And there is no way we can broadcast to their browser
that we have closed the roof because of weather....especially if the roof
closes at 3:00 AM. There is other weather that could cause us to close the
roof...high winds, for example.
We should put a FAQ about using our < a
href="http://www.nmskies.com/Weather.htm">weather site
. It will
probably answer
most questions about why we are down...if there are clouds over or near (to
the East) of the red mark on the IR satellite image. If we have high winds
with gusts over about 25 mph.....if we have a very narrow
dewpoint/temperature spread, for example, we may be in fog that will not
show on the IR satellite image.
We can go down for technical reasons, but it will be low on the list when we
are in production mode. The satellite failure the other night was the
second time the satellite system has gone down in a year...it is highly
reliable (and we now have included a test in the set-up routine). That
reliability is why companies like Exxon and WalMart use Tachyon satellite
service rather than phone lines for there credit card connections.
We can certainly have more than our share of power failures here in the
mountains over 70 miles from the power distribution site..but we have $5000
worth of UPS equipment to keep us up in the Pod building. The batteries
will not last forever..they are good for probably 40 minutes. We do not yet
have an autostart generator for backup...which we will likely install when
we have leased 6 or more telescopes.
We will be happy to receive trouble reports at STNTrouble@nmskies.com We
will give these our high attention, but generally we will not be able to
respond to the writer immediately. It is possible down the road that we
can install some kind of autoresponder on these messages, but it is not a
high priority at this time. We can program the special
address STNTrouble@nmskies.com to ring bells and send alarms.